FAQ
Using iTap mobile VNC with Mac OS X
To use iTap mobile VNC with Mac OS X, "Screen Sharing" has to be turned on.
iTap mobile VNC supports Apple Remote Desktop authentication, which enables you to use your regular username and password to log-on on to your desktop.
We'd like to refer you to this setup guide.
Using iTap mobile VNC with Windows
How to find the computers IP address
If you are trying to use WiFi then you need the internal IP address, otherwise you need the external IP address
Internal IP address
Alternatively you can install the iTap Touchpad Receiver from the resources section of the iTap mobile Touchpad. The receiver will show your IP address on the main window.
External IP address
Open the website http://whatismyip.com on the Computer you want to know the external IP of. Do not open this url on the iPhone, the information will be wrong!
How to find the Windows computer name
How to setup your firewall
The method to configure your firewall depends on the firewall you are using. Please note that Windows XP (since SP3) and Windows Vista have built-in firewalls, so you will have a firewall active even if you never installed such a program. You can reach this firewall through the security center (in control panel).
You have to open "TCP port 5900" in your firewall for VNC to work. Please consult the manual or online help of your firewall for instructions on how to do this.
How to access your computer with 3G or how to forward VNC ports to the internet
This step depends highly on your network setup. We assume here that you have a DSL or cable modem and a router connecting your modem with your computer. Sometimes the modem and router are combined into a single box.
How to setup port forwarding depends on the make and model of your router. You can use the guide on www.wikihow.com to configure your router to forward VNC traffic (VNC uses TCP port 5900 by default).Please note that we are not affiliated with nor endorsing any of the sites we refer to in this guide.
It still doesn't work, I want to report a bug, or suggest a new feature
Fast and accurate support has always been one of our goals, please do not hesitate to contact as if you have technical problems or suggestions. Our support email address is: support-ios-vnc@itap.mobi