FAQ

  • My iPhone/iPod touch does not appear in the device list

    First, please check that the iTap touchpad App is running on your iPhone, iPod touch or iPad. Only devices where iTap is running are listed in the device list.

  • The iTap touchpad App is running on my iPhone, but it still does not appear in the device list

    Please disable any third-party firewall software temporarily. If this causes your device to appear in the device list, you will need to add an exception for iTap to your firewall. iTap touchpad needs to be able to receive UDP packets on port 12455.

    Another simple thing you can try is to install the free application Apple Remote which remote controls your iTunes. If this application works things you can check are firewall issues (3rd party as well as the integrated Mac and Windows firewalls), if you are on the same wireless network or if you have a computer connected wired and maybe your network prohibits UDP traffic (e.g. in company networks).

    If Apple Remote works and iTap touchpad still does not, please do not hesitate to contact us to solve the issue. We have been very, very successful in solving networking problems and getting users of iTap up and running.

  • Why is there no bluetooth support?

    The reason is that there is simply no way to use bluetooth on the iPhone because it is strictly limited by Apple. It would be really interesting to provide a bluetooth feature, but currently it is simply not possible.

  • Where can I adjust pointer speed? Where can I rotate the touchpad?

    Like all settings for iTap touchpad pointer speed and touchpad rotation are located within your settings application on your device. iTap touchpad's settings can be found below all other iPhone/iPod touch/iPad settings like general, wifi and all the others.

  • What about custom buttons, action buttons, modifier keys?

    We currently have feature requests for about 20 different kinds of buttons which cannot be accomodated this easily on one screen. This issue will definitely be handled by us in a future version, but we do not yet know what the time frame is. One possible solution are customizable buttons or more gestures.

  • iTap touchpad works, but the pointer movement is erratic

    Please check the wifi signal strength on your computer as well as on your device. A weak wifi signal may cause network packets to be lost during transmission. iTap touchpad is very well designed to handle packet loss without corruption of mouse and key presses, but movement could be more jerky if the signal strength is very low.

  • Campus or complex company networks

    Please see our advanced instructions page for further details. Campus networks are supported starting from version 2.0 of iTap touchpad and the iTap receiver.

  • Up-to-date check

    The iTap receiver automatically checks for new program versions by requesting the RSS feed versions.xml from our website. This RSS feed is the same RSS feed which is linked on our website and accessable through your browser.

    The up-to-date check runs at every startup of the receiver and once a day if the receiver is running longer. You might notice that the receiver connects to the host gator613.hostgator.com or itap.mobi which are just our webhosts.

    We do not transfer any personal data with the up-to-date check, just the data browsers would send through normal HTTP requests to every server in the internet. You can disable the up-to-date check anytime by deactivating the "Check for updates" option in iTaps menu.

  • It still doesn't work, I want to report a bug, or suggest a new feature

    Fast and accurate support has always been one of our goals, please do not hesitate to contact as if you have technical problems or suggestions. Our support email address is: support-touchpad@itap.mobi